Footnotes and fancy-free

Email replies 

The email linked to this page.

It was sent to these companies:

  1. Aldi
  2. Asda
  3. Coop
  4. Morrisons
  5. Sainsburys
  6. Tesco
  7. Waitrose     
Refer to the following panels for the replies:

1   Aldi

2  Asda 

Received 6 Jan


Thanks for getting in touch, your message has been sent to our customer service team who'll get back to you as soon as they can.


The Team

Please do not reply to this email. If you'd like to get in touch, please call our customer services team on 0800 952 6060.


Received 9 Jan

Hi Roger

Thank you for your email containing a web link.

I'm sorry to say we're unable to gain access to external links from our department that aren't associated with Asda or we know to be safe pages. This means I'm unable to look at the link you sent. 

Please send further information in an email explaining your query or information you'd like to provide to Asda. I'll be happy to assist you further. 

Thanks again for getting in touch about this Roger. If I can help with anything else, please let me know. 

Kind regards

Emma Colton
Asda Service Team

Tel: 0800 952 0101
Received 9 Jan
Dear R G Smedley

Thank you for your email.

I send my best wishes to you for 2013 too. We're unable to view links on our contact us page, could you let me know how we can help?

In the meantime, if there is anything else I can be of help with, please let me know and thanks again for your email. 

Kind Regards
Claire Ellson 
Asda Service Team

Tel: 0800 952 0101

3  Coop 

4  Morrisons

Received 7 Jan

Thank you for contacting us. 

A member of the customer service team will be responding to your email as quickly as possible. 

Thank you for your patience.

Kind regards 

Customer Services Team 
Wm Morrison Supermarkets PLC.

5  Sainsburys 

Received 6 Jan

Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us. 

We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible. 

Thanks for your patience. 

The Customer Service Team

6  Tesco 

7  Waitrose 

Received 6 Jan
Dear Customer, 
Thank you for your email which we will respond to shortly.

If your enquiry is of a more urgent nature please do not hesitate to contact our Customer Sales and Support Centre on 0800 188 884 where one of the team will be pleased to assist you.

Kind regards,

Cheryl Mackenzie
Manager, Customer Sales and Support
Received 11 Jan
Thank you for your e-mail. 

Firstly, please accept my apologies for the delay in responding to you which
is as a result of the high volume of e-mails being received at this time.

I was sorry to learn of the problems you experienced with one of our products recently, and I hope you will accept my sincere apologies for this.

Please would you kindly reply with some further information as follows.  This will allow us to follow this up with those involved in its production:

- Date of purchase
- Product barcode / Product name
- Cost of the product
- Use by/best before date 
- Packer's code/batch code
- Which branch purchased from

Upon receipt of these additional details, we would be happy to send you a gift voucher for the disappointment caused.

I look forward to your reply and once again, I hope you will accept my apologies.


Len Burnette

Waitrose Customer Sales and Support.

Make a Free Website with Yola.